Frequently Asked Questions · Bespoke Flowers
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Everything You Need to Know About Ordering Flowers
Find answers about flower delivery, same-day orders, substitutions, custom arrangements, pickup, flower care, sympathy flowers, events, weddings, bulk flowers, and our professional floral services.
Bespoke Flowers is a local, independent Southampton florist serving the Hamptons with premium floral arrangements, direct access to fresh flowers, professional design, and reliable personal service.
If your question is not answered below, call our team. We are happy to help you choose flowers, confirm delivery information, discuss a special request, or guide you through a larger floral project.
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Local Florist
Your flowers are designed by our Southampton floral team, not shipped in a box.
Personal Help
Call us for custom orders, delivery questions, events, sympathy flowers, and special requests.
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Quick Help
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Browse Frequently Asked Questions by Topic
Start with the section that best matches your order or floral service.
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01
Ordering & Payment
Online orders, custom requests, payment, card messages, changes, and confirmations.
02
Delivery & Pickup
Same-day delivery, delivery windows, gated homes, recipients, hotels, and local pickup.
03
Flowers & Substitutions
Seasonal availability, flower substitutions, containers, colors, size, and custom designs.
04
Flower Care
Watering, placement, temperature, flower food, vase care, orchids, and longevity.
05
Sympathy Flowers
Funeral homes, services, family residences, appropriate designs, and card messages.
06
Events & Business
Weddings, parties, bulk flowers, corporate programs, restaurants, hotels, yachts, and wholesale.
Ordering & Payment
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Placing Your Flower Order
How can I place an order?
You can order through our online flower shop or call Bespoke Flowers at 631-268-4301. For custom arrangements, events, large orders, corporate accounts, wholesale flowers, or special requests, contacting our team directly is recommended.
What information do I need?
Please provide the recipient’s full name, complete delivery address, local telephone number, requested delivery date, card message, occasion, and any access instructions. Accurate details help prevent delivery delays.
Can I request specific flowers or colors?
Yes. Add your request under Special Instructions or call our team. We will make every reasonable effort to accommodate it, but specific flowers depend on season, market availability, freshness, and the time provided to source them.
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More Ordering Questions
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Can I place a custom order?
Yes. Tell us the occasion, preferred colors, approximate size, flower preferences, recipient, and budget. Inspiration photos are welcome, but we will create an original Bespoke design rather than an exact copy.
Can I change or cancel my order?
Contact us as quickly as possible. Changes are easier before flowers are sourced, designed, or dispatched. We cannot guarantee cancellation or modification after an arrangement has been prepared or is already out for delivery.
Can I include a card message?
Yes. Enter the message during checkout. Please review spelling, names, and punctuation carefully because the message is prepared as submitted.
Will I receive an order confirmation?
Online orders should generate a confirmation after checkout. Keep your order information available in case you need to contact us. If you are uncertain whether an order was completed, call before placing a duplicate order.
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Delivery & Pickup
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Local Flower Delivery in the Hamptons
Do you offer same-day delivery?
Same-day delivery is generally available Monday through Friday for orders placed before 12:00 PM and Saturday before 11:00 AM, subject to flower availability, delivery capacity, destination, and seasonal demand.
Do you deliver on Sundays?
Bespoke Flowers is normally closed on Sundays. Limited Sunday service may be offered during major floral holidays or by advance arrangement for approved events and special projects.
Can I pick up my order?
Yes. Select pickup when available or contact our team. Same-day pickup may be possible until approximately 4:00 PM on regular business days, depending on product availability and preparation time.
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Delivery Details
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Can you guarantee a specific delivery time?
Standard flower deliveries are completed within a delivery window rather than at an exact time. You may request timing under Special Instructions, but exact delivery times cannot always be guaranteed. Timed events and funeral services should be arranged directly with our team.
What happens if no one is home?
Our driver may contact the recipient or sender, leave the flowers in a safe location when authorized and weather permits, deliver to a doorman or gatehouse, or return the flowers for safekeeping. Redelivery charges may apply.
What should I include for gated or private properties?
Include gate codes, guardhouse instructions, estate name, property manager information, recipient phone number, and any delivery restrictions. Missing access information may delay delivery.
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Flowers, Containers & Substitutions
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Freshness Comes First
Flowers are natural, seasonal products. Availability can change because of weather, growing conditions, transportation, market supply, quality, and seasonality.
When a particular flower or container is not available or does not meet our quality standards, our designers may make a thoughtful substitution while preserving the overall style, color direction, scale, and value of the selected arrangement.
The arrangement delivered may not be an exact stem-for-stem copy of the photograph, but it will be created with the Bespoke Flowers design standard and the freshest suitable product available.
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Will my arrangement look exactly like the photograph?
It will reflect the selected arrangement’s general style, palette, value, and feeling. Natural variation is expected because no two flowers or handmade designs are identical.
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Can I request no roses or another restriction?
Yes. Add the request under Special Instructions. We will adjust the design using appropriate alternatives while maintaining the arrangement’s quality and value.
Can you guarantee an exact flower?
Exact varieties are more likely with advance notice. For urgent or same-day orders, flexibility with flowers and shades allows us to provide the freshest and most beautiful result.
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Flower Care
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How to Keep Your Flowers Fresh
Keep arrangements in a cool indoor area away from direct sunlight, heating vents, fireplaces, air-conditioning drafts, and ripening fruit.
Check the water daily. Flowers drink more than many people expect, especially hydrangeas and larger arrangements. Add clean water carefully so the vase remains sufficiently full.
Remove wilted flowers or leaves as they naturally age. Proper care improves the arrangement’s appearance and helps remaining flowers last longer.
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Quick Flower Care Checklist
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Check and replenish the water every day. -
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Keep flowers away from direct sun and extreme temperatures. -
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Keep foliage and loose leaves out of standing water. -
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Remove individual flowers as they naturally finish. -
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For orchids and plants, follow the care instructions provided for that variety.
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Sympathy & Funeral Flowers
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Thoughtful Guidance During a Difficult Time
Sympathy flowers sent to the family’s home are usually designed as vase arrangements, baskets, orchids, or plants that can be enjoyed after the service.
Funeral flowers delivered to a funeral home, church, memorial, or graveside service may include standing sprays, wreaths, casket flowers, urn flowers, altar arrangements, crosses, hearts, or other tribute pieces.
Call us with the deceased’s name, funeral home or service location, viewing or ceremony time, family name, and your preferred card message. We can help you choose an appropriate design.
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When should sympathy flowers be sent?
Flowers may be sent when you learn of the loss, before the service, or afterward to the family residence. A sincere gesture can still be meaningful even when it is not immediate.
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What should I write on the card?
A short and sincere message is appropriate, such as “With deepest sympathy,” “Thinking of you and your family,” or “With love and heartfelt condolences.”
Can you deliver directly to the funeral home?
Yes. Provide the funeral home name, complete address, deceased’s name, room or chapel information when known, and the exact service or viewing time.
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Events & Professional Floral Services
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Frequently Asked Questions About Larger Floral Projects
Bespoke Flowers provides floral design and flower supply for private clients, events, businesses, hospitality properties, yachts, supermarkets, and trade customers.
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Parties & Events
Do you provide event flowers?
Yes. We design centerpieces, bud vases, bar flowers, cocktail arrangements, entrance pieces, garden florals, statement arrangements, flower bars, and complete event floral plans.
Weddings
Do you offer wedding floral design?
Yes. Wedding services may include bouquets, personal flowers, ceremony installations, reception centerpieces, bar florals, tablescapes, delivery, setup, styling, and breakdown.
DIY & Bulk Flowers
Can I buy flowers by the bunch?
Yes. Customers may purchase loose flowers, greenery, fillers, focal flowers, and DIY flower selections based on availability. Advance ordering provides the best selection.
Corporate & Hospitality
Do you offer weekly flower service?
Yes. We provide recurring floral programs for offices, hotels, restaurants, retail stores, private homes, clubs, and hospitality properties.
Yachts & Boats
Can you deliver flowers to a marina?
Yes. Provide the marina, vessel name, slip information, captain or crew contact, boarding instructions, and requested delivery time.
Wholesale & Supermarkets
Do you work with trade clients?
Yes. We serve florists, designers, event professionals, supermarkets, retailers, and approved trade accounts with fresh-cut flowers and managed floral programs.
Additional Questions
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Do you offer service in Spanish?
Yes. Spanish-speaking customers can call us for assistance with flower orders, deliveries, events, sympathy flowers, weddings, bulk flowers, and business services.
Do you deliver to hotels and restaurants?
Yes. Include the hotel or restaurant name, guest or reservation name, arrival information, room number when available, and a reliable contact number.
Can you create recurring home arrangements?
Yes. We can develop a weekly or recurring flower program for private homes, including entry arrangements, kitchen flowers, dining flowers, guest rooms, and entertaining spaces.
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What if there is a problem with my order?
Contact us promptly and provide the order information and photographs when appropriate. Flowers are perishable, so timely notification helps us review the situation and determine the most appropriate solution.
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Do you guarantee how long flowers will last?
Flower longevity varies by variety, season, room conditions, water level, care, and temperature. We use fresh flowers and design for quality, but natural products do not all age at the same rate.
Where is Bespoke Flowers located?
Bespoke Flowers Inc. is located at 210 David Whites Lane, Suite B, Southampton, NY 11968.
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Still Have a Question?
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Speak Directly with the Bespoke Flowers Team
We can help with flower selection, same-day availability, delivery information, custom arrangements, sympathy orders, events, weddings, subscriptions, wholesale flowers, and professional floral programs.
Flowers for every moment that matters — designed locally in Southampton and delivered throughout the Hamptons.
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Contact Bespoke Flowers
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Bespoke Flowers Inc.
210 David Whites Lane, Suite B
Southampton, NY 11968
Phone: 631-268-4301
Email: info@bespokeflowers.co
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Hamptons Flower Delivery FAQ
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Find answers about same-day flower delivery, local pickup, custom arrangements, flower substitutions, delivery instructions, sympathy flowers, weddings, events, bulk flowers, subscriptions, corporate flowers, restaurant flowers, hotel flowers, yacht flowers, wholesale flowers, and supermarket floral programs.
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Frequently Asked Questions About Bespoke Flowers
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Bespoke Flowers is a local Southampton florist serving Southampton, Bridgehampton, Water Mill, Sag Harbor, East Hampton, Amagansett, Montauk, Hampton Bays, Westhampton, Shelter Island, the North Fork, and surrounding Hamptons communities.
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